Who are we?
We're a family run business located in the south of England & specialise in motorcycle performance parts & carbon fibre. Our main aim is to provide our customers with high-quality performance parts from the best manufacturers the industry has to offer.
We have many years experience with superbikes & apparel having worked closely with manufacturers such as Aprilia, Ducati, MV Agusta, Moto Morini, Triumph and Yamaha. A successful business comes from exceptional customer service, the best quality accessories and the best value for the customer. Passion for motorcycles is what inspires us.
Although Conquest Racing Ltd is a small business, we take our responsibilities to our customers, suppliers and the local area seriously. We operate a policy of 100% customer satisfaction, we don’t just say we do. We believe that the growth of our business will come from ensuring that every single customer and supplier has a positive experience with us, creating repeat business and encouraging new business.
VAT registration number GB 169 4581 66
Company Number 11602704
We post orders Mon-Fri excluding Sundays and UK Bank Holidays, via Royal Mail Tracked Signed For or International Tracked Signed For other specific items may be shipped by other couriers. We choose to use Royal Mail as they’re very reliable however, this service can take up to 14 working days before the item can be declared as lost in the post for UK customers, for international please see below.
Due to Covid-19 & Brexit receiving parcels from manufacturers now require customs clearance which is now taking longer so please note that we cannot help if a parcel with your item is held in customs and is delayed, this can take around 14 days extra on the delivery times provided below.
DELIVERY TIMES: Click here for delivery times
INTERNATIONAL SHIPPING: Please allow up to 28 days from the last tracking update before the item is considered lost. Conquest Racing Ltd cannot be held responsible for any customs duty having to be paid by the purchaser, if you are unsure about import duty to your country please seek the right information before purchasing.
SHIPPING COSTS: We only charge what we feel is the minimum rate acceptable, the cost isn't just calculated on the price set by our couriers but also the cost of packaging and transport.
RETURNS: If for any reason you are unhappy with your purchase, we agree to refund you in full upon receipt of the returned item or replace it within a period of 14 days by prior agreement. Postage costs may also be refunded once a case is reviewed. Please see the Terms & Conditions for further information. If the product is purchased incorrectly or returned to us with no fault then a 20% restocking fee may apply.
FEEDBACK: We really appreciate your business and hope you are delighted with your new purchase. In the rare event you are not happy for any reason at all, please let us know as soon as possible email@example.com. Your provided feedback is extremely important to us as it helps drive our business forward.
Our policy does not affect your statutory rights.
Each product brand distributed by Conquest Racing Ltd (CR) has specific warranty conditions and terms – full details by product brand available upon request. CR also issue overriding warranty guidelines set out below;
CR does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, alteration of the product unless expressly permitted in writing by CR.
CR does not cover general wear and tear, corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use.
CR Reserve the right to repair/replace any defective part under warranty.
Warranty is non transferable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims.
Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.
Competition, and race usage or activities other than those for which the component has been designed will greatly reduce its useful life and is not covered under warranty.
Costs incurred as a result of loss of use, as well as labour charges for part replacement or changeovers are not covered.
If near the end of a given warranty period and a repair/replacement is not possible CR reserve the right to offer an alternative of equal or greater value (colour may vary) or a partial refund proportional to the remaining life of the product.
Always install, repair and use your product in strict compliance with the product's instructions; failure to do so might damage the products and cause a serious accident.
Payment: We require 100% payment for the whole price of the goods that you order before your order can be accepted. Once accepted your order brings into existence a legally binding contract between you and Conquest Racing Ltd. Acceptance of this contract will occur upon clearance of your payment with us. We reserve the right to refund any payment and cancel the contract should an item be deemed unfit for sale or out of stock.
Returns: You have the rights (distance selling act) to return any goods delivered to you within 14 days of purchase, at your own cost and risk. We do advise to send all items as sent to you recorded signed for. Any further loss or damage to an item sent by you is solely your responsibility. Any sum debited to us from your chosen payment method will be re-credited back to the account debited. As soon as the returned goods in question are returned to us in the same condition as they were sent out. If the product is purchased incorrectly or returned to us with no fault then a 20% restocking fee may apply. RETURN POLICY APPLIES TO ANY UNUSED MERCHANDISE IN ITS ORIGINAL CONDITION & PACKAGING. RETURN POLICY DOES NOT APPLY TO USED OR UNSEALED PRODUCTS (FOR EXAMPLE YOU CAN'T TRY AN EXHAUST ON YOUR BIKE, RIDE IT AND COMPLAIN IT'S TOO LOUD OR FIT A SET OF REARSETS, DO A TRACK DAY AND DECIDE THEY'RE NOT FOR YOU).
Delivery: We will dispatch the ordered goods to you as soon as is it is possible to the address you provided at the time you make your order (for further information with "available on back order" items please see "how long will it take to receive my order" above). We cannot be held responsible If an item is delayed through the postal service for whatever reason. All items purchased from Conquest Racing Ltd will be posted out using either Royal Mail 'Signed for' or 'International Signed for' services.
Liability: No Liability whatsoever can be taken for any damage or injury caused that has resulted from a component sold by us being fitted or supplied. If there is an issue with the fitment or a fault with an item simply return it to us for a full refund (see section 2, Returns). We are more than happy to offer help and advice should you need it (see contact us page). Conquest Racing Ltd will not be liable for any damages of any kind arising from the use of our products found on this site, but not limited to direct, indirect, incidental, punitive and consequential damages. Conquest Racing Ltd will not be held responsible for any part fitted by any third party or cost to the purchaser if in doubt please seek to advise and costs from a qualified fitter before purchase.
What Are Cookies
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You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
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In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
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From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.
Thanks for visiting Conquest Racing Ltd. This policy explains the what, how, and why of the information we collect when you visit one of our websites, or when you use our Services. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously, and we never sell lists or email addresses.
The policy: This policy explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).
The DPA & GDPR May 2018
We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into affect from May 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union.
These definitions should help you understand this policy. When we say "we," "us," and "our," we are referring to Conquest Racing Ltd. We import and distribute motorcycle parts from around the world for sale to motorcycle trade businesses as well as retail customers. When we say "Services," we are referring to the supply of products or information. When we say "you," and "customers," we are referring to any person or business who visits any of our Websites. "Personal Information" means any information that identifies or can be used to identify you, directly or indirectly, including, but not limited to, first and last name, date of birth, email address, gender, occupation or other demographic information.
4. Questions & Concerns
If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please use our contact form to send us a message. You may also contact us by post at:
Conquest Racing Ltd
Attn. Privacy Officer
6 West Barn Business Park
5. Information We Collect
(c) Information from your use of the Service: We may receive information about how and when you use the Services, store it in log files or other types of files associated with your account, and link it to other information we collect about you. This information may include, for example, your IP address, time, date, browser used, and actions you have taken within the application. This type of information helps us to improve our Services for both you and for all of our users.
(e) Web beacons: We use web beacons on our Websites and in our emails. When we send emails to customers, we may track behaviour such as who opened the emails and who clicked the links. This allows us to measure the performance of our email campaigns and to improve our features for specific segments of customers. To do this, we include single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. Reports are also available to us when we send email to you, so we may collect and review that information.
6. Use and Disclosure of Personal Information
We may use and disclose Personal Information only for the following purposes:
(b) To send you informational and promotional content in accordance with your marketing preferences. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
(d) To communicate with our customers about their account and provide customer support.
(f) To protect the rights and safety of our customers and third parties, as well as our own.
(g) To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
(h) To provide information to representatives and advisors, including legal teams and accountants, to help us comply with legal, accounting, or security requirements.
(i) To prosecute and defend a court, arbitration, or similar legal proceeding.
(j) To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
7. Public Information and Third Party Websites
(a) Social media platforms and widgets. Our Websites include social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. We also maintain presences on social media platforms including Facebook, Twitter, and Instagram. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
8. Third Parties
We may disclose Personal Information to the following types of third parties for the purposes described in this policy:
(a) Service Providers. Sometimes, we share your information with our third party Service Providers, who help us provide and support our Services. For example, if you sign up to our websites, and maintenance becomes required to that website, then we may share your Personal Information with a Service Provider for that purpose. Just like with the other third parties we work with, these third party Service Providers enter into a contract that requires them to use your Personal Information only for the provision of services to us and in a manner that is consistent with this policy. Examples of Service Providers include payment processors, hosting services and content delivery services.
9. Competitions and Promotions
We may, from time to time, offer surveys, competitions or other promotions on our Websites or through social media (collectively "Our Promotions"). Participation in our Promotions is completely voluntary. Information requested for entry may include personal contact information such as your name, address, date of birth, phone number, email address, username, and similar details. We use the information you provide to administer Our Promotions. We may also, unless prohibited by the Promotion's rules or law, use the information provided to communicate with you, or other people you select, about our Services. We may share this information with our affiliates and other organizations or Service Providers in line with this policy and the rules posted for the Promotion.
10. Notice of Breach of Security
If a security breach causes an unauthorized intrusion into our system that materially affects you, then Conquest Racing Ltd will notify you as soon as possible and later report the action we took in response.
11. Safeguarding Your Information
We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.
Conquest Racing Ltd accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Account passwords are encrypted, which means we cannot see your passwords. We cannot resend forgotten passwords either. We will only reset them.
12. We Operate in the United Kingdom and the EU
Our servers and offices are located in the United Kingdom and the EU, so your information may be transferred to, stored, or processed in the United Kingdom and the EU. While the data protection, privacy, and other laws of the United Kingdom might not be as comprehensive as those in your country, we take many steps to protect your privacy. By using our Websites, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United Kingdom, the EU and those third parties with whom we share it as described in this policy.
13. Accuracy and Retention of Data
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information. We will retain your information for as long as your account is active or as long as needed to provide you with our Services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.
We will give you access to any Personal Information we hold about you within 30 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by contacting us here. Unless it is prohibited by law, we will remove any Personal Information about you from our servers at your request. There is no charge for an individual to access or update their Personal Information.
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